FAQs

We know planning an event comes with lots of moving pieces, so we’ve gathered some of the most common questions to help guide you through our process. From placing an order to exploring customization options, our FAQ section is here to ensure your experience with Pop & Print is smooth, clear, and stress-free.

Don’t see your question listed? No worries—just reach out! We’re always happy to help bring your vision to life.

1. How do I place an order with Pop & Print?
To place an order, simply fill out our Request Form with all the details about your balloon and stationery needs. Once submitted, we'll reach out to confirm the details, pricing, and any customization requests.

2. How far in advance should I place my order?
We recommend placing your order at least 3-4 weeks in advance, especially for custom orders or large events. This helps ensure we have plenty of time to bring your vision to life.

3. Can I customize my balloon and stationery designs?
Absolutely! We love creating personalized designs. You can share colors, themes, logos, text, and any inspiration you have. The more details you provide, the better we can create something unique for your event.

4. What area does Pop & Print service?
Pop & Print is mobile! We are based in the Maryland however we do travel outside the DMV area. Locally, we proudly services the Maryland, DC and VA area which include:

Maryland

Frederick County
Montgomery County
Howard County
Carroll County
Charles County
Washington County
Baltimore County
Baltimore City
Prince George's County

Virginia

Arlington County
Fairfax County
Loudoun County
Prince William County
Alexandria
Falls Church

Whether you’re planning a local celebration or a larger event, we’re here to bring your vision to life wherever you are! If you're outside our standard service area, feel free to contact us, and we'll do our best to accommodate your needs.

5. Do you offer delivery or setup services?
Yes! We offer both delivery and setup services for balloons and some stationery items. You can request these services on the Event Request Form, and we will confirm availability and pricing with you.

6. What payment methods do you accept?
Currently, we accept payments via PayPal, Apple Pay, Zelle, Venmo, and Cash. You’ll be able to select your preferred payment method when you submit your order. In the near future, we will accept debit and credit

7. Are there any additional fees or deposits required?

A 20% non-refundable deposit is required to secure your event date and begin the design process. This deposit goes toward your total balance. All orders are subject to a 10% service fee. Additional fees may include delivery, rush orders, custom add-ons, or extended set up time. All fees will be discussed upfront, so there are no surprises— We believe in transparency every step of the way!

8. Can I make changes to my order after submitting the form?
Yes! If you need to make changes to your order, just let us know as soon as possible. We’ll work with you to adjust your order as needed.

9. What if I need something urgently?
We always strive to accommodate rush orders! If you have an urgent request, please contact us directly, and we will do our best to meet your needs. Additional fees will apply for all rush orders.

10. Do you offer discounts for large orders or repeat customers?
Yes, we do! For large orders or repeat customers, we offer special discounts. Please inquire during the order process, and we’ll work with you to provide a quote.

11. When will I receive my order?
Once your order is confirmed, we’ll provide a delivery or pickup date based on your event details. We ensure timely delivery to make sure everything is ready for your special day.

12. How do I contact Pop & Print?
If you have any questions or need assistance with your order, you can reach us via email at popandprintevents@gmail.com or call us at (240) 397-9689. We’re happy to help!